As part of Culture Kent’s research, we asked Deeson to provide us with Personas & Use Cases for the types of users that will potentially use our Events open data source.  In turn, they identified six Personas and explained their corresponding Use Cases.  This series of blogs will highlight each one in detail according to their behaviour & motivations or responsibilities, goals, challenges, and interests.

In this post, we discuss another Persona & Use Case,  the ‘Problem Solver’, the sixth type of user who will potentially use our Events open data source.  The ‘Problem Solver’ is someone who might be self-employed want wants to take their kids to more Arts & Cultural events, yet the information is not easily accessible for someone who is busy.  This person is very motivated and able to pool resources together and working collaboratively.

People who are Problem Solvers’ might state:

“I just love taking on projects and solving problems, especially when I can relate to them.”

What are their responsibilities?
• Developing ideas based on real world problems
• Building relationships and pooling resources to get things done
• Researching users to better understand the problem they are trying to solve

What are their goals?
• Build a legacy! They want to see their ideas grow and expand
• Gain outside investment to keep developing their ideas
• Fill gaps in the market with great solutions

What are some of the challenges they face?
• Building accurate and timely content to make solutions valuable
• Finding time relevant partners takes a lot of time
• Data integrity – how can I be sure data I’m being given is correct?
• Data in a common format and structure to make it easy to integrate

What are they interested in regarding an open data source?
• Data feeds that allow them to focus on developing a better solution
• A common data structure for events
• Opportunities to monetise their solution
• Giving credit to partners
• Open and honest collaboration

Does this sound like you or someone you know?  Leave a comment to discuss!

This post is made possible by the work done by Deeson in Canterbury, Kent.  We truly appreciate their hard work and collaboration with Culture Kent.

Read the previous post: What Types of Users Will Find Culture Kent’s Open Data Source Helpful? Personas & Use Cases(part 1): Culturally Curious

Read the previous post: What Types of Users Will Find Culture Kent’s Open Data Source Helpful? Personas & Use Cases(part 2): Strategic Thinker

Read the previous post: What Types of Users Will Find Culture Kent’s Open Data Source Helpful? Personas & Use Cases (part 3): Strategic Planner

Read the previous post: What Types of Users Will Find Culture Kent’s Open Data Source Helpful? Personas & Use Cases (part 4): Event Marketer

Read the previous post: What Types of Users Will Find Culture Kent’s Open Data Source Helpful? Personas & Use Cases (part 5): Theatre Enthusiast